EX involves everything that an employee encounters during his or her lifespan in the organisation. This includes the daily routines and movements from the moment the employee leaves home for work, gets to the office, to what view she has at her desk, and even to what operating system her computer has. It is also about the wider experiences in the organisation such as processes and overall culture.

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"Over the past few decades, organizations have made considerable investments in employee engagement programs, yet scores remain at their lowest levels. Something doesn't make sense here. Unfortunately, employee engagement has become an adrenaline shot that most organizations use to temporarily boost scores. Usually, this is done in the form of perks such as free food, a new floor plan design and perhaps a work-from-home program. While these things are great, they don't achieve the intended results for either employees or the organization. Employee experience, on the other hand, involves a complete redesign of the organization that puts employees at the center. In other words, instead of trying to force people to fit into outdated workplace practices, organizations must redesign their workplace practices to fit with their people." - SHRM